Free global shipping

Returns by post – INTERNATIONAL

Our Policy

International orders cannot be exchanged, and will be refunded in full (full price items) or turned into a store credit (sale items) upon return to our warehouse in Australia. Please refer to Clearance – Final Sale to understand SUNSOAKED’s Clearance Policy.

International customers can submit a request for return by emailing our Customer Care Team at customercare@sunsoaked.com.au including name, order number to determine if ordered items fall within the eligibility of the International Return Policy.

Shipping and returns policy – INTERNATIONAL

Shipping

FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $200.

$20 FLAT RATE SHIPPING WORLDWIDE FOR ORDERS UNDER $200.

Orders will typically take 5 – 10 working days for delivery.  This is dependent on your location.  Please note purchases made on a weekend will be processed within 24 hours of the next business day.  

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt.

Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping.  Any taxes, fees or levies applied by the recipients local authorities remain the responsibility of the customer.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia so they are fully aware of any additional fees they may incur.

All prices are in Australian dollars.

 

Refunds

Refunds will be processed within 10 business days of us receiving your product.  You will be notified via email when this has been processed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they receive it from SunSoaked.

Refunds are offered on full price items only. International orders can not be exchanged.

We will process the full refund and you will need to place a new order for a replacement item.  Payment adjustments cannot be made via PayPal.

A refund will be processed on full price products purchased from this site provided that:

• the garment is returned to us in its original condition including packaging;
• it has not been worn;
• it has not been washed; and all of the labelling is in tact.

Store Credits

All valid (in date) SUNSOAKED Store Credits will be honoured and transferred to the rebrand AUR OCEÀ.  A member of our Customer Care Team will be in touch via email to advise of your store credit details. Valid store credits will be eligible for use on AUR OCEÀ’s online store from September 2024. 

SUNSOAKED’s much loved signature core swim styles will be migrated to the AUR OCEÀ rebrand.

Final Clearance Sale

Item/s marked as “CLEARANCE – FINAL SALE” cannot be returned for a refund or store credit, unless in the event of them being faulty. Items are eligible for direct size exchange, pending size availability. Please note, if your desired exchange size is not available, you cannot return the item for store credit or refund. If CLEARANCE – FINAL SALE items are returned despite this policy, items will be sent back to you at an additional charge.

Sale items returns policy

1. Online sale item purchases – We do not offer refunds on sale items.
2. We will offer a store credit on sale item returns. Store credits are valid for a period of 12 months from date of receipt. Please refer to “Clearance – Final Sale” terms which differs from Sale Item Return Policy.
3. We will offer a full refund should an item be deemed faulty.

Condition of Returned Garment

All items must be returned in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted and will be returned to the customer at the address supplied at time of purchase.